Sorting real refinance offers from aggressive mail aimed at VA homeowners
Reporting a bad offer
Safeguard
You can submit a complaint to the CFPB about a mortgage company or misleading marketing, and your state's financial regulator oversees licensed lenders. Keep the mailer, envelope and any notes from calls. Reporting helps regulators spot patterns even if you did not respond.
Last reviewed against the primary sources listed below.
Keep
- The letter and envelope.
- Phone numbers and dates of calls.
- Any documents you received.
Mailer questions
Who regulates mortgage companies in my state?
Your state's financial regulator; CSBS lists them.